Hot Tub Repair Service

MinnSpas

What to Expect

Owning a hot tub is a delightful experience, but it also entails responsibilities related to maintenance and occasional servicing. Establishing a reliable relationship with a trusted local dealer that has knowledgeable in-house service technicians is crucial. Our hot tub sales and service team boasts over 34 years of combined experience, and we are dedicated to ensuring your spa operates seamlessly.

Why a Diagnostic Visit is Important

One of the most frequent service requests we receive is, “My heater isn’t working.” Although this may seem like a simple issue, it can stem from various underlying problems. Often, the heater may be functioning correctly, but a safety feature or another component, such as a flow sensor, pump, or control board, could be inhibiting it from operating.

As a customer, you have the option to request part replacements, and our junior technicians are equipped to handle such tasks. However, if the diagnosis is incorrect and the issue continues after the part replacement, it can lead to additional time, costs, and frustration for all parties involved.

Our Recommendation: Schedule a Diagnostic Service Call

To minimize unexpected expenses and ensure your hot tub is repaired accurately on the first visit, we recommend beginning with a Diagnostic Service Call. During this appointment, a Senior Technician will conduct a comprehensive assessment of your hot tub, identify the core issue, and recommend appropriate solutions.

We equip our service vehicles with many common heaters, pumps, sensors, and circuit boards to facilitate repairs during the first visit. However, it's not feasible to carry every part for all makes and models, so a follow-up visit may be necessary for specific parts that need to be ordered.

How to Prepare for Your Service Appointment

To help us deliver the best service possible, please complete the following before your technician arrives: Locate your GFCI breaker, as we may need to reset the power during the diagnosis. Have a garden hose ready, since we often need to fill the water level for safe testing and repairs. We recommend using a heavy-duty or contractor-grade hose (3/4” or 5/8”) for optimal flow. In colder months, please store your hose indoors to prevent freezing or damage. Lastly, avoid expandable hoses, as they often do not provide the necessary pressure and volume to fill a hot tub efficiently.